One manager who recognized that the realized benefits of DEA benchmarking were so substantial he described these methods as 'benchmarking on steroids!' Users have acknowledged the benefits of DEA in news articles, journals, and professional publications. Finally, the book applies and analyzes the results to identify specific ways to improve organizational performance and profitability.
It demonstrates how these methods can be used to improve productivity and how to evaluate its value to an organization.
The book provides the roadmap for managers to understanding DEA.
